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Privacy Policy

This privacy policy was updated on 5-25-2018

Privacy Policy Overview

Touchstone Research, Inc. builds and manages conducts online consumer panels and communities and conducts opinion surveys, community activities and various kinds of quantitative and qualitative research. Touchstone Research, Inc. (collectively with its affiliates, subsidiaries and divisions, including ChildResearch.com, together "Touchstone Research" or "TSR" or "we" or "us") is firmly committed to protecting your privacy.

This Privacy Policy explains how we collect, store, use, and disclose your Personal Information (as defined below) and certain other information that we receive from you via this panel website, including the associated online opinion panel, community, forums, blogs, member generated polls, chat, etc. ("Panel").

Below is an overview of our privacy practices, click [here] for the complete Privacy & Safety Policy as detailed [below]:

What Personal Information Do We Collect? The types of personal information that we collect include:
  • Panelist's Name
  • Panelist's Address
  • Panelist's Email addresses
  • Panelist's Phone number
  • Demographics such as gender, age, household composition/profile, etc.
  • Child's first name (only if parent opts to provide)
  • Child's user name for a given Panel activity (only if parent opts to create/have child participate in that activity)
  • IP Address

Click [here] to learn more.

Do We Use Cookies and Similar Technologies?
  • Yes. We use cookies to determine which surveys to display to you based on your browser and to prevent panelists from taking a survey more than one time. Yu can opt-out of cookies via your browser preferences.
  • We use log files & records of your visits to our websites - to understand the performance and traffic on our site.
  • We use digital fingerprinting to identify your device.

Click [here] to learn more.

How Do We Use Your Personal Information?
  • To create aggregate survey reports (e.g. 52% of panelists had a reaction to a product or service).
  • To determine which panelists should be selected for certain surveys.
  • To help us evaluate the panel results.
  • To communicate with you about panel opportunities and to provide you with checks, gift certificates and other rewards for your participation.

Click [here] to learn more.

Who Do We Share Your Information With?
  • Vendors we work with to fulfil the gifts or prizes panelists earn.
  • Vendors or subcontractors we hire to help us with data management/processing or companies that work on studies on behalf of or in collaboration with us.
  • With our clients, who sponsors the panels you participate in.

Click [here] to learn more.

How Long Do We Retain Your Information?

As long as necessary for our legitimate business purposes, and as otherwise permitted by applicable law.

Click [here] to learn more.

What Rights/Choices Do You Have?

You have the right to access, correct, and withdraw your consent to for the use of your data.

Click [here] to learn more.

Where Is Your Information Used?

We collect and receive information from inside and outside of the United States. We store and use your data in the United States. We protect your personal information when it is transferred outside of your country of residence through the use of Standard Contractual Clauses.

Click [here] to learn more.

Other Important Information
  • Data Security
  • Parent Panelist Information
  • Third Party Links
  • Changes to this Policy

Click [here] to learn more.

How Can You Contact Us?

Phone: 1-800-409-2665,
Online: [click here]
Mail:
Touchstone Research, Inc./ChildResearch.com
14 Business Park Drive
Suite 7
Branford, CT 06405
Attention: Panel Privacy Policy

I. What Personal Information Do We Collect and How Do We Use It?

We collect three kinds of information:

  1. The opinions of panelists about issues of interest to us or our clients. Opinions are always reported in aggregate only - 52% of panelists thought this-or-that, or 77% of males were aware of something-or-other. This information will be shared with our clients without identifying the identity of any panelist.
  2. Background information about panelists, and their households. During the process of registering at the site eligible panelists are asked a number of questions about themselves and their households. This information is used as background information so that we can target surveys and other Panel activities we conduct and to better interpret results. Background information is reported in aggregate only - for instance, we might report that, 28% of participants are from the East Coast.
  3. When an eligible panelist (teen, young adult, parent or guardian) registers at the Panel we collect limited personally identifiable information in order to communicate by mail, email or telephone with that panelist, send checks, gift certificates and other rewards, and, at a parent's/legal guardian's discretion; in order to personalize communication sent to the parent/legal guardian for other household members (for example, a parent may opt to receive survey invitations using their child's first name that are sent to the Parent to review and approve. If the parent/legal guardian approves they may permit their child's participation and provide them the personalized invitation for that survey).

We may use information you submit or that we maintain about you or other household members to tailor your and their experience on our website.

The types of personal information that we collect include:

  • Panelist's Name
  • Panelist's Address
  • Panelist's Email addresses
  • Panelist's Phone number
  • Demographics such as gender, age, household composition/profile, etc.
  • Child's first name (only if parent opts to provide)
  • Child's user name for a given Panel activity (only if parent opts to create/have child participate in that activity)

II. Cookies, Logs & Digital Finger Printing

Cookies. Cookies are small information files that are placed on your computer when you visit a website. We use cookies on our sites to:

  • determine the type of operating system and browser that you and other visitors to our site are using. Some of the surveys we design will work best with certain kinds of browsers or may require certain other software to be installed, so we use this information to determine whether a participant's computer is capable of displaying those questionnaires.
  • facilitate surveys including preventing individual users from taking any given survey more than one time.

You can opt-out of cookies in the preferences or options menus of your browser. If you decide to block one or more cookies, the website may not function correctly, also survey functionality may be impaired.

If you use our sites without changing your browser settings, we'll assume that you're happy to receive cookies on our sites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org, or www.aboutcookies.org.

Do Not Track (DNT). As no standard has been adopted for do not track signals, our sites do not respond to "do not track" signals at this time.

Log Files. web servers use log files to record data about our website visitors' movement on the site. This is common with most websites and is used to analyze site visitor website interface and produce website traffic statistics. This information typically includes:

  • the IP address of each visitor
  • the time of the visit
  • browser type
  • ISP
  • pages visited.

The log file may also keep track of what resources were loaded during each visit, such as images, JavaScript, or CSS files. The purpose is not to identify individual visitors but to monitor site traffic and trends.

Digital Fingerprints. general, digital fingerprinting technologies assign a unique identifier or "Machine-ID" to a user's computer to identify and track the computer. We analyze publicly available information and data obtained from the computer's web browser and from other publicly available data points, including without limitation the technical settings of the computer, the characteristics of the computer, and the computer's IP address, to create a unique identifier assigned to the computer.

For data quality control purposes only (e.g. identifying fraudulent respondents), Touchstone Research, Inc./ChildResearch.com will:

  • link or associate your unique identifier to you and any of your personal information;
  • share your unique identifier with our clients and with other sample or panel providers;
  • receive or obtain a unique identifier linked to you from a third party, including without limitation a sample or panel provider or a client of Touchstone Research, Inc./ChildResearch.com.

Any unique identifier(s) received or obtained by Touchstone Research, Inc./ChildResearch.com and linked to a specific individual will be protected in accordance with this privacy policy.

III. Who Do We Share Your Personal Information With?

  • Fulfillment (mailing) houses in order to send gifts or prizes to panelists
  • Vendors or subcontractors we hire to help us with data management/processing or companies that work on studies on behalf of or in collaboration with us.
  • Agents and service providers/third parties who we hire to perform quality control on our behalf, to validate and ensure panelist authenticity and to protect against fraud and for our purposes.

Our third party service providers perform these functions on our behalf under confidentiality agreements.

We will also share your personal information:

  • In the event of a sale of all or part of our business, we will share your personal information with the buyer.
  • To fulfil a legal obligation, including to protect ourselves or our members, enforce our Terms of Use, or to otherwise assist government or law enforcement.
  • With our clients, as described in this policy, or as otherwise described to you (for example if you are selected to participate in a qualitative study such as a focus group).
  • To third parties where it has your express permission to do so.

If you use the Community Features such as the Community Forum Area on our website to post blogs, bulletins or chat with fellow community members, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. If you give permission for your child to participate in a community activity such as a forum on our site that permits minors' participation the community rules will forbid members from posting personal information, you must instruct your child not to post personal information and to abide by the Rules of the community. We will remove personal information submitted in these community activities once we become aware of it but we are not responsible for the personally identifiable information submitted in these forums.

IV. How Long Do We Retain Your Personal Information

We retain personally identifiable information for as long as necessary for our legitimate business purposes or in accordance with a particular study agreement and as otherwise permitted by applicable law.

V. What Rights and Choices Do You Have?

The Panel site provides all panelists the opportunity to access personally identifiable information about themselves by using the Contact Us on the website or sending a letter to the mail address listed above, they can review the personal information about themselves and their household, update, correct the data, or indicate that they wish to withdraw from participation in The Panel. You may be asked to verify your identity, including by providing your full name or email address. There are no costs to you for exercising your right to access your personal information, or to request further information on our Privacy Policy or practices.

Panelists can also request that their personally identifiable information be deleted by using the Contact US on the website or sending a letter to the mail address listed above. Once the request is received the panelist information will be permanently deleted from our database.

We have appointed DP-Dock in Germany to act as our GDPR representative in the EU. Our representative can be contacted as follows:

Email: touchstone@gdpr-rep.com

DP-Dock GmbH
Ballindamm 39
20095 Hamburg
Germany

Tel: +49 (0) 40 99999 - 3430
Fax: +49 (0) 40 99999 - 3332
www.dp-dock.com

VI. Where Is Your Information Used?

We collect and receive data from inside and outside of the United States.

To ensure that EU personal data is adequately protected when transferred outside the EU, the Data Protection Directive 95/46/EC and, as of May 25, 2018, the General Data Protection Regulation mandate that such transfers take place using certain legal mechanisms described in this EU Data Protection Unit FAQ.

We will use European Commission-approved Standard Contractual Clauses as a legal mechanism for data transfers from the EU. As explained in the EU Data Protection Unit FAQ, these clauses are contractual commitments between companies transferring personal data, binding them to protect the privacy and security of the data. We use Standard Contractual Clauses so that the data flows necessary to provide, maintain, and develop our Panels take place legally.

VII. Data Security

  • We use physical, electronic, and managerial procedures to safeguard and secure the information we collect online and to protect your personal information, including email address, from loss or theft, unauthorized access, disclosure, copying, use or modification. Personal data and survey respondent data is kept separately.
  • We have an extensive rights management for all Touchstone Research, Inc./ChildResearch.com team members, clients and authorized vendor/client staff. Access is password protected and on a "need-to-know" basis.
  • Security includes SSL (HTTPS) authentication and encryption for data transmission. Servers are kept in secure access (logged) controlled data center, fully air-conditioned, fire doors and nitrogen firefighting appliances. All server systems are connected to each other and to the Internet with a maximum performance of 155 Mbit.

Although we take reasonable precautions to protect the information we collect on this site, no data transmission over the Internet can be guaranteed to be 100% secure. The Internet by its nature is a public medium, and we encourage you to use caution when disclosing information online. Once we receive your transmission, we make our best effort to ensure its security on our system; however, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

VIII. PARENT PANELISTS: Family Participation

Parents/legal guardians who are registered Panelists are not required to but may, at their discretion, allow other family members to participate in studies/surveys, community or other Panel activities on a per project basis. Parents or legal guardians who are registered Panelists may permit their children to participate in surveys, studies and other Panel activities anonymously or, alternatively, parents/legal guardians who are registered Panelists may provide their child's first name so that invitations may be personalized for their child and points can be assigned in the parent account with the child's name associated. The parent/legal guardian decides whether to permit their child's participation for each study/survey or Panel activity. All communication from Touchstone Research, Inc../ChildResearch.com. with children is done through obtaining the parent or legal guardian.

IX. Third Party Links

This web site contains links to other sites that are not owned or controlled by the Touchstone Research, Inc.. Touchstone Research, Inc. is not responsible for the privacy practices of other websites. We encourage you to be aware when you leave our website, and to read the privacy statements of any website that collects personally identifiable information.

X. PARENT PANELISTS: Parental/Guardian Consent

Before collecting personal information from children under age 13, a parent or legal guardian must first give permission.

Parents or guardians who are registered Panelists may choose to add or remove their child's first name for personalization purposes at any time by logging in and using the "My Household" link or end their participation permanently also by using the "Cancel Membership" link, or either via email by using the Contact Us on the website.

The Panel site provides all panelists including parents and guardians the opportunity to access personally identifiable information about themselves and their child(ren) and households by using the Contact Us on the website or sending a letter to the mail address listed above, they can review the personal information about their child(ren) and households, update, correct or delete the data, or indicate that they wish to withdraw permission for their children to participate. You may be asked to verify your identity, including by providing your child's name and your full name or email address. There are no costs to you for exercising your right to access your or your child's personal information, or to request further information on our Privacy Policy or practices.

XI. Changes to this Policy

If we decide to change our privacy policy, we will post those changes to this Privacy Policy, and we will either email you, or put a notice on our home page and other places we deem appropriate so that you are aware of the changes. We will obtain prior parental consent if any changes we make to this Policy affect users under the age of 13 in a way that requires such consent under COPPA.We reserve the right to modify this Privacy Policy at any time, for any reason, at our sole discretion, so please review it frequently. I f you use the website or continue to participate in the Panel after the changes become effective it will signify your acceptance of such changes. The Privacy Policy applies to any information we collect or receive about you from any source.

If you have questions or concerns about our Privacy Policy that aren't addressed below, you can contact us by calling: 1-800-409-2665, or simply click here, or write:

Touchstone Research, Inc./ChildResearch.com
14 Business Park Drive
Suite 7
Branford, CT 06405
Attention: Panel Privacy Policy